Eligible Items for Return
Each product page has a Shipping & Returns tab with information about eligibility. Please reference this tab on the return eligibility of each item.
*Please note returns on eligible rugs, pillows, and mirrors that aren’t defective will incur a 25% restocking fee.
Return your item within 30 days of receipt (unless otherwise noted on the product page) in its original packaging and condition – just email your return request to firstname.lastname@example.org with your order number and the reason for your return and our Customer Relations Department will contact you within 1-2 business days about processing your return.
Refunds are issued in the original payment form and price, not including shipping and handling, re-stocking fees, or return shipping charges. Standard shipping charges will apply for all “free shipped” non-defective items. For specific charges, please go online to see our shipping rate schedule.
For some items, a modified shipping policy applies.
Free Shipping Items
If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost and restocking fee, if applicable.
Non-eligible Items for Return
The non-eligible items for return are all furniture, wallpaper, light fixtures, custom or personalized items, and final sale items.
Final sale items are not eligible for return or exchange. Standard shipping rates apply.
Custom, Personalized and Special Orders
Custom, personalized and special order items are not returnable or refundable.
Many of our custom furnishings are made from natural wood. Due to the unique nature of this element, no two pieces of wood (even from the same tree) will look exactly alike.
Lead Times and Delivery
Piece + Palette is committed to assuring a smooth and prompt delivery of furniture, light fixtures, and mirrors. However, there are circumstances out of our control that could result in delays in production or delivery of your items. If there is any delay you will be notified as soon as possible via email.
Receiving the Incorrect Item
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, contact us immediately at email@example.com. At our discretion, we’ll replace or reship item(s) at no additional charge.
Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there has been no freight damage. If there is, the manufacturer will take care of it at their expense.